Agency-driven damage restoration

Here for you and your customers

After handling a claim, 50% of policyholders consider switching their insurance.

But why does this happen?

Key criticisms of damage restoration with agencies include poor communication and a lack of coordination between the parties involved.

Additionally, the low level of proactivity is criticized, as well as the difficulty in reaching customer service.

The handling of complaints is seen as slow, leading to delays in the entire process.

Horvarth Partners, Insurance Insights, Steinbrück, P. / Zinnhobler, M.

"A key criticism from customers during the claims process is the lack of transparency regarding the requirements and the next steps in the claims settlement. For insurers, it is essential to provide added value to customers in the event of a claim in order to increase satisfaction."

Damage restoration: What happens from a traditional perspective

The traditional restoration service provider involves only two parties: the insurance company and the policyholder.

In this process, the agency is excluded from communication and is not present in this context.

As the closest partner in the damage case, this leaves you unable to provide information or take action, making it impossible for you to directly address your customers' inquiries.

The HELOT Principle: The Agency-Oriented Perspective

The craftsmanship involved in water and fire damage restoration is just one part of the job for us. We see ourselves as a close partner to your agency and your customers.

Transparent and timely communication
Proactive consultation, information, and project management
Active involvement of the agency
Quick resolution of complaints
Full availability
Short communication channels

Daniel Schaaf, HELOT´s authorized representative

"At HELOT, it's about more than just handling restoration cases. It's about people. It's about you and your customers"

Added value for you in the claims process

Customer-oriented water and fire damage restoration with a satisfaction guarantee

More communication, fewer complaints

through empathetic and personal support for your customers and transparent communication with all project participants.

Better handling, happier customers

through the sales-oriented view of the claims process through “agency glasses”.

More tranquility, less stress

through the certainty of being involved quickly and directly, even in the event of complications. Always solution-oriented and in your best interests.